Return & Refund Policy

We want you to feel confident shopping with PawTrail Home. If something is not right with an eligible item, we are here to help.

Return Window

Eligible items may be returned within 30 days of delivery.

To start a return, contact us at support@pawtrailhome.com with your order number and reason for return.

Please contact us before sending any item back. Return addresses may vary by product and warehouse, and unauthorized returns may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the conditions below:

• The item must be unused, clean, and in original condition
• The item should include original packaging when possible
• The return request must be made within 30 days of delivery
• The item must not be marked final sale

Non-Returnable Items

Some items may not be eligible for return, including:

• Used pet items
• Items with pet hair, odor, stains, scratches, washing damage, or signs of wear
• Gift cards
• Final sale items, if marked final sale
• Items returned without approval

Refunds

Once your return is received and inspected, we will notify you about refund approval.

Approved refunds are issued to the original payment method. Bank or payment provider processing times may vary.

Original shipping fees, if any, may not be refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping

Return shipping costs may be the customer's responsibility unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method for approved returns. PawTrail Home is not responsible for return packages lost in transit.

Exchanges

We do not guarantee direct exchanges for every product. If you need a different item, size, or color, contact us and we will guide you through the available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@pawtrailhome.com.

We cannot guarantee cancellation once an order has started processing or has shipped.