FAQ
FAQ
Find quick answers about shipping, tracking, returns, product care, and shopping with PawTrail Home.
Need Help With An Order?
Email us at support@pawtrailhome.com with your order number and the email address used at checkout.
Our support team usually replies within 1-2 business days.
Shipping
Where do you ship?
We currently focus on shipping to the United States. Additional regions may be available depending on the product and warehouse.
How long does shipping take?
Most orders are processed within 1-3 business days. A typical delivery estimate is 7-15 business days after processing, depending on item, destination, warehouse availability, and carrier conditions.
Do you offer free shipping?
Yes. We offer free shipping on orders over $49. Shipping options and rates are shown at checkout.
Why has my tracking number not updated?
Tracking information may take 2-5 business days to update after a package is handed to the carrier. If your tracking has not updated after that time, please contact us.
Orders
Can I change my order after placing it?
Please contact us as soon as possible at support@pawtrailhome.com. We cannot guarantee changes once an order