Privacy Policy

This Privacy Policy explains how PawTrail Home collects, uses, and protects information when you visit our website, place an order, or contact our support team.

Last updated: July 27, 2026

Information We Collect

When you visit or shop with PawTrail Home, we may collect information needed to provide our services, process orders, communicate with you, and improve our store.

This may include:

• Name, email address, shipping address, and billing address
• Order details, product selections, and purchase history
• Payment information processed securely by payment providers
• Customer support messages and order-related communication
• Device, browser, website usage, cookie, and analytics information
• Marketing preferences, if you choose to subscribe

How We Use Information

We use customer information to operate PawTrail Home and provide a smooth shopping experience.

• Process and fulfill orders
• Send order confirmations, shipping updates, and customer service messages
• Respond to questions, returns, refunds, and support requests
• Improve our website, products, and customer experience
• Help detect fraud, protect the store, and keep transactions secure
• Send marketing emails or messages when you have subscribed or when allowed by law

Sharing Information

We may share information with trusted service providers that help us operate our store. These may include Shopify, payment processors, shipping carriers, email providers, analytics tools, advertising platforms, and customer support tools.

We may also share information when required to comply with applicable law, protect our rights, prevent fraud, or respond to lawful requests.

Cookies And Advertising

PawTrail Home may use cookies, pixels, and similar technologies to keep the website working, remember preferences, measure performance, understand shopping behavior, and show relevant advertising.

If we use advertising platforms such as Facebook, Instagram, Google, or other partners, these tools may help us measure ad performance and show more relevant offers.

You can manage cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Data Retention

We keep customer information for as long as needed to provide services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Your Privacy Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain data sharing or marketing communications.

To make a privacy request, contact us at support@pawtrailhome.com.

Children's Privacy

PawTrail Home is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

Security

We use reasonable measures and trusted service providers to help protect customer information. However, no online system can be guaranteed to be completely secure.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.